Memphis Advantage Owner's Manual download pdf (Page 21)

VG0970_D 18

TroubleshootingAndErrorMessages



IntheeventthatyourMemphisgrillencountersanykindofissueorprobleminoperation,pleasecon‐

sultthischart.Ifthesolutionsofferedhereareinsufficienttoresolvethematter,pleasecontactyour

dealer,orHearthlandProductsdirectlyatthenumberfoundattheendofthismanual.

•Theappliancehasfailedto

ignitewithintheallotted30

minute s.

•Checkthehopperforsuffici entfuel.

•Checktheburnpotforashbuild‐uporothe robstructions.

•Checkignitertose eifitisheatingup(i gni te rmayneedreplacing).

•Inextremecold,grillmayrequireadditional priming

toac hieve

ignition.

•Makesure hoodisclosed.

•Grillwi ll notstay lit. •Ch eckthehopperforsufficientfuel .

•Checktheburnpotforashbuild‐uporothe robstructions.

•Makesure hoodisclosed.

ReceivedError

Message "ER‐3"

•Theappliancehas

experiencedpowerfailure

duringope ration.

•Ensurethatyourgrillissecurely pluggedin.

•Checkforpower‐failureswithinyourhome .

•Grillisnotprope rly plugged

in.

•EnsurethatyourgrillispluggedintoaworkingGFCIoutlet.

•Apowersurge hastri ppedthe

circuitboardf useontheITC.

•Fusemustbe

manuallyreplaced.Se eguideattheendof this

se ction.

•Woodpe ll etshaveabsorbed

excessmoisture.

•Clearthehopperandburnpotofmoi s tpellets,replacingthe mwith

drype llets.

•Burnpotisoverloaded with

ashbuild‐up .

•Checktheburnpotforashbuild‐uporothe robstructions.

•Grillisn’treceivingsufficient

fuel.

•Checkthehopperforsuffici entfuel.

•Ensurebothside softhehopperarefilled(Elite,ProandBuilt‐In).

•Grillisn’treceivingsufficient

air‐flow.

•Checktheburnpotforashbuild‐uporothe robstructio n s .

•Checktosee iff an(s) have

be enunpluggedorhavefailed.

•Contactde alerorHearthlanddi rectl yincaseof fanfailure .

•Burn‐potisoverloadedwi th

ashbuild‐up .

•Checktheburnpotforashbuild‐uporothe robstructio n s .

•Checktosee iff an(s) havebeenunpluggedorhavefailed.

Fre que ntFlare‐ups

are

experie nced

•Flammabl ematerialbuild‐up. •Checktoseeiff an(s) havebeenunpluggedorhav efailed.

Cooking

te mperature s are

uneven

•Unbalancedairflow

throughoutthegrill.

•Ensurethatflavorizerisinstalledcorrec tly

ITCConstantl y 

Reads32

•DamagedITC •ContactyourdealerorHearthlandProducts

GrillWillNotTurn

GrillProduces

Excess

or

DiscoloredSmoke

ReceivedError

Message "ER‐2"

GrillWillNot

Achie veOr

MaintainStabl e

Temperature

1 2 ... 16 17 18 19 20 21 22 23 24 25 26 ... 35 36

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Memphis Advantage Owner's Manual Page 21

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